Welcome to the AGI Customer Community!
As an Ansys Support Coordinator (ASC) or Licensing Portal Administrator, you are granted access to the AGI Licensing Portal to manage and administer licenses on behalf of your customer account.
To help you get started, please review the Frequently Asked Questions (FAQs) below:
Q: What differences should I be aware of between the AGI Licensing Portal and the Ansys Licensing Portal?
Please note: Additional enhancements will continue to be released to further align AGI Licensing Portal features with the Ansys Licensing Portal.
A: Key differences include:
- Entitlements for the designated site within the selected account are displayed.
- There is currently no entitlement email history or visible list of users with Licensing Portal access.
- To add a user as a License Administrator, requests must be submitted to support via the “Open a Case” button or by emailing support@agi.com.
- Issuing licenses to a TRIAD of servers is not available through the portal at this time. This must be handled manually by contacting support.
- License re-hosting is not currently available through the portal and must be handled manually by contacting support.
- Shared server licensing is not available through the portal and must be handled manually by contacting support.
- Web-based and Elastic Licensing are not currently supported.
- Flexible Spending Accounts (FSA): To draw down funds, please email salesadmins@agi.com for processing.
👉 A demo walkthrough illustrating these differences is available here.
Q: Will I need new license files for this account migration?
A: No. Your existing license files will remain valid—no updates are required.
Q: What should I do if I am an ASC for non-U.S. sites or sites managed in the Ansys Licensing Portal?
A: For orders processed through AGI that include non-U.S. designated or remote WAN sites:
- All ASCs and users associated with those sites will be onboarded to the Ansys Customer Portal.
- If you support both U.S. and non-U.S. sites, you will need to log into both the AGI and Ansys Licensing Portals.
- For security reasons, these portals are not integrated, and license administration must be managed separately.
- Since separate credentials are required, we recommend bookmarking both portals for easy access.
Q: If a non-U.S. ASC or Licensing Portal Administrator is currently managing a site moving to AGI, can they continue to manage it?
A: No. Access to the AGI Licensing Portal requires a U.S.-based IP address. We recommend assigning a U.S.-based team member as the ASC or Licensing Portal Administrator.
Q: How do I change the Ansys Support Coordinator (ASC) for my account?
A: To add, remove, or update an ASC:
- Contact your Account Manager
- The Account Manager will submit the request to salesadmins@agi.com
Q: Can specific entitlements be tied to specific ASCs?
A: No. All entitlements purchased under the same customer number belong to the same account. All ASCs associated with the account will have visibility into and the ability to manage all entitlements.
Q: Can an ASC activate licenses through the portal?
A: Yes. Entitlements can be activated, and licenses can be issued directly through the portal.
Q: Can an ASC re-host license keys through the portal?
A: No. License re-hosting is not currently available in the portal. Please submit a request via the “Open a Case” button through the AGI Customer Support Space or email support@agi.com.
Q: Can an ASC deactivate license keys through the portal?
A: No. License deactivation must be handled by support at this time.
Please submit a request via the “Open a Case” button through the AGI Customer Support Space or email support@agi.com.
Q: Can ASCs view server activation history?
A: No. Activation history is not currently available within the portal.
Q: Are there tutorials or how-to videos available for self-service functionality?
A: Yes, a video walk through of the AGI Licensing Portal demonstrating the features as well as the differences to the Ansys Licensing Portal can be found here.
Need Additional Support?
If you have any other questions or need further assistance, please contact the AGI support team:
📧 support@agi.com
📩 Or use the “Open a Case” option within the portal.
